Frequently Asked Questions
Transparent answers about our guarantees, compliance, CRM technology, and commercial billing terms.
Live Transfers & 180s Buffer
What is the 180-second talk-time buffer guarantee?
When an agent answers an inbound transfer, our SIP telecom PBX starts an automatic 180-second countdown. If the caller disconnects before 3 minutes (e.g. wrong number, hung up in 45s, not qualified), the call charge is automatically voided and a $110 replacement credit is credited to your balance.
How are transfer leads qualified before reaching our agents?
Every prospect goes through warm intent intake verification, confirming their state of residence, age (typically 50-80 for Final Expense), and desire for insurance quotes. All opt-in Jornaya LeadID and TrustedForm tokens are captured and verified.
Data Batches & Single-Sale Cap
What does the 1× multiplicity cap mean?
It means the sheet is sold to exactly one buyer and locked forever. Unlike industry brokers who resell aged lists 5-10 times, Alara enforces cryptographic lock-in and 4-stage DNC/litigator scrubbing on all catalog lots.
Can I upload my own lead CSV sheets into the ADX dialer?
Yes. You can upload any CSV file directly into your ADX dialer desk. The system automatically runs federal/state DNC and phone normalization before your agents begin power dialing.
Packages, Billing & Virtual Staff
Are there any setup fees or long-term contracts?
No. Everything at Alara is month-to-month with $0 setup fees. You can add or remove dialer seats, upgrade your website, or cancel at any time.
How do Alara Virtual Assistants work?
Our Virtual Assistants ($1,199/mo) are pre-trained in life insurance CRM workflows, lead qualification, and calendar management. They integrate directly into your 4-Tier CRM and work full-time (40 hrs/week) dedicated to your agency.
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