Do Not Call Policy

Send us the phone number you want suppressed, by either route:

• Email info@alarabenefits.com with the subject line Do Not Call.
• Call (800) 251-4928 and say you want to be added to the Do Not Call list.

We record the request immediately and honour it within a reasonable time and in no case later than 30 days. The suppression is permanent — we do not expire it, and we do not ask you to renew it.

Alara Benefits is a marketplace. Records are supplied to us by third-party vendors and sold to licensed insurance agents. Suppression on our platform means:

• The number is removed from every batch currently offered for sale and cannot be purchased.
• The number is written to a permanent suppression index, so that if a different vendor uploads the same number later it is rejected on ingest rather than sold again.
• The number is excluded from any file we deliver, whoever the buyer is.

One thing we cannot do for you. If an agent already bought your record before you contacted us, that agent holds their own copy and is independently responsible for honouring your request. Ask that caller directly to add you to their internal Do Not Call list — they are required by federal law to do so and to keep the request on file. If you tell us who called, we will pass the suppression to them and, if they ignore it, remove their access to the marketplace.

You can also register your number free of charge on the National Do Not Call Registry at donotcall.gov or by calling 1-888-382-1222 from the number you want registered. Registration there does not expire.

Before a batch is offered for sale, every record in it is screened against:

• The federal Do Not Call Registry.
• Applicable state Do Not Call registries.
• Known-litigator and complainant lists.
• Our own internal suppression index and previously sold inventory.

A batch on which any of these stages could not be run is held as partial and cannot be purchased. We publish the removal count for each stage on the batch page so buyers can see what was screened rather than take our word for it.

Buying screened data does not transfer our screening to you. You are required to maintain your own written Do Not Call procedures, subscribe to the registries that apply to you, honour any opt-out a consumer gives you directly, and re-scrub purchased data within 31 days of dialing it. Suppression lists you upload to your account are applied to every file we deliver to you.

The rest of your obligations are set out in the Terms of Service.

We keep a record of every opt-out request, when it was received and when it was applied. Personnel involved in telemarketing or in handling consumer records are trained on this policy, and a copy is available to any consumer on request.