Live Transfer Desk & 180s Buffer Tracker
Guaranteed talk-time buffer monitoring: When an agent receives a transfer, the consumer is guaranteed to stay on the line for at least 180 seconds, or an automatic credit is issued to the agent.
180s Buffer Guarantee
180 Seconds
Talk-time minimum for agent
Buffer Pass Rate
66.7%
Quality target: > 95%
Replacement Credits Issued
1 Credits
Auto-reimbursed to agent wallet
Active Agents on Desk
12 Headsets
Ready for inbound transfers
| Transfer ID / Time | Prospect (Caller) | Assigned Agent (Recipient) | Vertical / Intent | Agent Talk Time | 180s Buffer | HQ Actions |
|---|---|---|---|---|---|---|
10:42 AM | (404) 555-0143 · GA | Marcus Vance Vance Financial | Final Expense ($15k) | 4m 5s | Buffer Met (180s+) | Verified Complete |
10:48 AM | (210) 555-0198 · TX | Sarah Jenkins Jenkins Life & Legacy | Final Expense ($10k) | 1m 34s | < 180s Disconnect | ✓ Agent Credited |
11:02 AM | (615) 555-0122 · TN | David Sterling Sterling Benefits | Term Life / IUL | 3m 18s | Buffer Met (180s+) | Verified Complete |
11:15 AM | (330) 555-0177 · OH | Marcus Vance Vance Financial | Final Expense ($20k) | 2m 22s Live | Timing Call… |